"We take it for granted that maintenance is only necessary when something stops working. But with the speed at which technology is advancing, constant updates are necessary if we want the key tools for our business to function properly."
A MORE OPEN AND FLEXIBLE MAINTENANCE MODEL
MANAGED SERVICE
With our Salesforce maintenance and support service model you will have a complete team of experts that brings together all the necessary knowledge, technological and functional, to keep your tools up to date and running. We work with an Agile approach so all tasks that may arise are included. In this way, you will enjoy a flexible service adapted to your specific needs. In addition, you have a full overview of the team's performance. Key information is collected within a customer portal where you can consult the status of your requests in real time, the number of hours taken, reports and performance dashboards, etc.
One of the main advantages of our service that sets it apart from others is the Service Manager. This is a professional assigned to the project who acts as sole mediator with the necessary knowledge and experience to resolve all doubts and propose immediate solutions.
In addition to that, we believe our service stands out because:
- We assign a mediator who oversees the whole project.
- We create a team with strategic, tactical and operational knowledge.
- We respond to your request on the same day.
- We organise regular follow-up sessions.
- We ensure tools and documentation are always up to date.
- We guarantee Effective Knowledge Transfer of the project.
To guarantee quality we establish Service Level Agreements (SLA) with which we evaluate service performance and ensure resolution times in accordance with how critical an incident is. We achieve over 90% compliance rate and 95% in the case of critical and high priority incidents. This way you can rest assured that the service is in good hands.