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Genesys Cloud Call Center: Improve Sales and Customer Service
CRM
2023.02.23

The need to provide better customer service on all channels and naturally adapt ourselves to different platforms (email, social media, phone), is what leads us to choose Genesys Cloud as a very good option for our projects. Genesys Cloud Contact Center is a Genesys platform that offers companies the possibility of connecting with their clients through multiple channels with a smart software that perfectly understands the needs of its users. With this tool, the call center automatically connects with the CRM, in this case, Salesforce. ...

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Salesforce Service Cloud
2022.11.28
Voice Recognition Technology: Key to Improving the Client Experience

It’s very likely that you’ve used the most popular voice assistants in your professional life. All of these resources are known as natural language processors (NLP), where artificial intelligence technology (IA) is used to understand and process natural human speech. In addition, it tries to provide the right answer based on the user’s tone of voice....

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Digital Environment
2022.06.21
Flows, Business Process Automation, and Migration from Process Builder and Workflows

In the Process Builder vs. Flow battle, the latter is coming out on top thanks to complex process automation that doesn’t involve a single line of code. This tool has already become the favorite of many due to its many advantages. However, those that still aren’t convinced soon won’t have a choice; in 2023, Process Building and traditional Workflows will cease to update....

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2022.04.06
Landing Page Builder: design your own, personalized LPs quickly

Salesforce’s latest release surprised us with improvements in its Pardot Landing Page creation tool. It’s now much easier to personalize forms, add and delete content, or redirect old LPs. It’s a big step forward that gives marketing professionals more freedom; take note and get ready to take advantage of it in your projects....

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2022.04.01
Effective Data Visualization with Tableau: 8 Tips

Data visualization tools are key to finding new business opportunities. Marketing teams need to attractively communicate the results of their actions; to capture their client’s attention and ensure they fully understand their message, a well-defined graph is the best option. But, how can we create this perfect graph? We’ll help you out....

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Salesforce Marketing Cloud
2022.03.23
Experience Cloud Updates: connect your sites with your marketing platform to nurture leads

Salesforce’s latest release has introduced many updates and one of them specifically grabbed our attention. There’s a new component of Experience Cloud for lead acquisition that directly connects your website with Marketing Cloud. It facilitates data acquisition to nurture your contacts from your marketing platform, without duplication or the need for a developer....

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CRM
2022.03.03
What is CRM Data? Elevate your ROI and Improve Information Access

At Leadclic, we’ve prepared the Complete CRM Guide: Everything You Need to Know, a document in which we answer all your questions about CRM, its benefits, and why you should use it....

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Salesforce Service Cloud
2022.02.18
Salesforce Field Service Lightning: team integration to successfully resolve cases

Field Service Lightning is a solution that expands Service Cloud functions. The goal is connecting various teams to the same task so that they are able to control and follow the task in real time, ensuring that each case is satisfactorily completed for the client....

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CRM
2022.02.10
Salesforce Commerce Cloud: your tool for B2B business

The Salesforce Commerce Cloud tool offers you the possibility of personalizing the shopping experience of B2B clients from a single platform. Unify databases, create new websites, and manage every aspect of digital commerce from the Salesforce cloud....

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Salesforce Events
2022.01.20
The Main Updates of Salesforce’s 2022 Spring Release

Salesforce’s Spring Release announcement this year has introduced lots of important information. Bot improvements, workflow creations, updates for Tableau CRM, and better sign-in security; discover what the platform is offering its users this year....

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CRM
2022.01.12
Tableau CRM: Your Data Analysis Platform

Thanks to Salesforce cloud, the possibilities that data analysis offers are infinite. Tableau CRM is part of an ecosystem of tools that adds business intelligence to help you make better decisions....

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