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Salesforce Service Cloud

Voice Recognition Technology: Key to Improving the Client Experience
Salesforce Service Cloud
2022.11.28

It’s very likely that you’ve used the most popular voice assistants in your professional life. All of these resources are known as natural language processors (NLP), where artificial intelligence technology (IA) is used to understand and process natural human speech. In addition, it tries to provide the right answer based on the user’s tone of voice. ...

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Salesforce Service Cloud
2022.02.18
Salesforce Field Service Lightning: team integration to successfully resolve cases

Field Service Lightning is a solution that expands Service Cloud functions. The goal is connecting various teams to the same task so that they are able to control and follow the task in real time, ensuring that each case is satisfactorily completed for the client....

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